Most Frequent Questions
PonyGlamour specializes in whimsical plushies and charming
accessories designed to inspire joy and creativity. Our product range includes
enchanting designs such as angel unicorn plushies and playful horse plushies,
all crafted to enhance imaginative play and stylish accessorizing.
Yes, our plushies are designed with children in mind. They are made from safe, high-quality materials that are suitable for imaginative play. However, we recommend supervising young children during playtime to ensure safety.
To maintain the quality of your plushies and accessories, it is advisable to spot clean them with a damp cloth. For deeper cleaning, please refer to the care instructions provided with each product. Avoid machine washing unless specified.
To place an order, simply browse our collection on the
PonyGlamour website, select your desired items, and add them to your cart. Once
you are ready to check out, follow the prompts to enter your shipping and
payment information to complete your purchase.
All orders are processed within 1-3 business days. Please
note that orders are not shipped or delivered on weekends or holidays. In cases
of high order volume, processing may be delayed, and we will notify you via
email if there are any significant delays.
Once your order has shipped, you will receive a confirmation
email containing tracking information. You can use this tracking number to
monitor the status of your shipment until it arrives at your designated address.
All orders are processed within 1-3 business days. Shipping
times may vary based on your location and the shipping method selected at
checkout. Once your order has shipped, you will receive a confirmation email
with tracking information to monitor your shipment.
Yes, we do offer international shipping! We are proud
to ship our products worldwide so that you can enjoy our items no matter where
you are.
Please note that shipping times and costs may vary
depending on your location.
hipping costs are calculated at checkout based on
your location and the shipping method you select. You’ll be able to see the
exact cost before completing your purchase.
If you have any questions about shipping rates, feel
free to contact our customer support team for assistance.
PonyGlamour has a 30-day return policy. To be eligible for a
return, items must be in the same condition as received, unworn or unused, with
tags, and in their original packaging. For more details on how to initiate a
return, please contact us at pony.glamou@gmail.com
If your package is lost or damaged during transit, please
contact us at pony.glamour@gmail.com
within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.
The fastest way to ensure you receive the desired item is to
return the original item and, once the return is accepted, make a separate
purchase for the new item. For further assistance, please reach out to us.
We’re sorry for the mix-up! Please contact our
customer support team as soon as possible with your order details and a photo
of the item you received. We’ll work quickly to resolve the issue and make sure
you get the correct item.
Thank you for your patience and understanding!
We accept a variety of payment options to ensure a
smooth and convenient checkout experience for our customers. You can pay using:
- PayPal
- MasterCard
- Visa
- American Express
- Apple Pay
If you have any questions or issues with your payment,
feel free to reach out to our customer support for assistance.
Yes, your payment information is completely secure. We
use industry-standard encryption and security measures to protect your data
during the checkout process. Your privacy and security are very important to
us, and we are committed to keeping your information safe.
If you have any concerns about security or privacy,
please don’t hesitate to contact our support team.
Payments are typically processed immediately upon order confirmation. However, it may take additional time for your bank or payment provider to reflect the transaction in your account.
Once an order has been placed, it is generally not possible to change the payment method. If you need to make changes, it is recommended to contact customer support as soon as possible.
Our refund policy allows for returns within 30 days of receiving the item. To be eligible for a refund, the item must be in its original condition, unworn, and in its original packaging. A receipt or proof of purchase is also required.
Once a return is received and inspected, you will be notified of the approval status of your refund. If approved, the refund will be processed back to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since the return was approved and you have not received your refund, it is advisable to contact customer support for assistance.